By making a booking you agree to our standard terms and conditions set out below.
Bookings, Payments & Cancellations
At the time of booking a Deep Clean, a deposit payment of £50 is required. Deposits for detailing and coating packages are £100. This can be made by cash, bank transfer, or credit/debit card in store. Deposits not received within a reasonable time will result in dates being offered to other clients.
You may amend the time, date, or cancel your booking, and receive a full refund, up to 48hrs before the date of the booking. This date will be stated on the invoice supplied for your deposit. After 48hrs no refund will be offered, and the deposit cannot be transferred to another date. To make a new booking, a new deposit will be required.
Payment of the balance due will be required on the day of completing the work. There are no exceptions to this. Payment can be made by credit/debit card, cash, or by bank transfer in advance (cleared funds must reach our account before your vehicle will be released).
Where work is being carried out to correct a problem caused by a Third Party, SAVS Master Detailing respectfully require that you make full payment upon completion of the work, and it is your responsibility to reclaim your costs from the Third Party.
If, as part of a detail, work is to be carried out by one of our carefully chosen partners (e.g. wheel refurbishment, etc), we reserve the right to request partial or full payment for that part of the booking in advance.
There may be occasions where additional work is required beyond what was initially quoted, and couldn’t reasonably be identified or foreseen at the time of booking. For example, during wheel refurbishment, it may be found a wheel needs straightening, or due to tyre pressure monitoring systems, a sensor (or sensors) may need to be renewed. We will endeavour to contact you immediately when we are made aware of this, but any additional costs shall be your responsibility, and SAVS Master Detailing shall not be liable for these.
If your vehicle needs to leave our studio for external work to be carried out, you will be consulted for permission beforehand, and informed as to exactly where and when this will be happening. Your vehicle will remain fully comprehensively insured bySAVS Master Detailing throughout this time. By making a booking, you agree to the terms and conditions set out here.
Prices advertised on the site do not account for seasonal and market fluctuations and therefore should be used as a guideline. We aim to quote the prices advertised, but there will be occasions where this isn't possible.
Payments
On the day the work is completed to your satisfaction, payment of the outstanding balance will be required in full. There are no exceptions to this. This can be made in cash, or using a Visa/MasterCard debit or credit card. If you would like to pay by bank transfer, this must be done in advance.
If the work being carried out is in relation to an issue involving a third party who have agreed to cover costs, for example a car dealership having washed your car against your instruction and causing damage in the process, or a nearby worksite contaminating your car with a chemical fallout, we would require payment to be made in full by yourself, and it will be your responsibility to reclaim your costs from the third party or insurance company. An invoice will be supplied with a full breakdown of the works carried out.
VEHICLES
PLEASE NOTE In all cases and at all times, we're acting in the best interests of your car and will work with undivided care and attention to achieve the best result possible. In the rare occasion of a defect not being discovered pre booking, upon initial inspection, pre wash, post wash or after the detail itself SAVS will not be held responsible or liable whatsoever. We will not be held responsible if work cannot be completed due to factory paint or previous repair work failing, undisclosed information, or factors that could not be reasonably foreseen or prevented.
INTERIOR DISCLAIMER If your interior is heavily soiled with mud, pet hair, mould, vomit or blood, additional charges WILL apply. To avoid disappointment on the day we advise if you have any of the above it is your responsibility to let us know immediately. We kindly ask if you can send a few select pictures before booking so that we can provide a fair estimate. If not, the price will be negotiated before any work commences.
Vehicles left with SAVS will not be driven. Vehicles however will need to be manoeuvred from the wash bay inside the studio and in some cases 100yds to help dry the brake discs (this prevents discs from turning orange) unless expressly agreed with you. Whilst in our care, the vehicle will be fully comprehensively insured against theft or damage, underwritten by COVERSURE
Where a customer vehicle is to be driven on the public road, it is your responsibility to ensure the vehicle is safe and legal to do so. This includes tax and MOT where appropriate, tyre condition, etc. If at the time of collection, a vehicle is in our opinion un-roadworthy, we reserve the right to refuse to drive it, and no refund of deposit will be due if the booking cannot go ahead as a result.
SAVS Master Detailing will not be held responsible for faults that develop on the car, whilst in our care, that are unrelated to any work we have done. For example, air bag lights (where interior has not been removed) and engine light illumination. In these events, we will inform you as soon as possible.
SAVS Master Detailing will not be held responsible if work cannot be completed due to previous repair work, undisclosed information, or factors that could not be reasonably foreseen or prevented. SAVS Master Detailing will not be held responsible for any subsequent loss caused by work not completed within the originally agreed timescale, nor will you be liable for compensation.3.0 SAVS Master Detailing will take every care and reasonable precaution to safeguard your vehicle from damage or theft.
GUARANTEE
Due to the nature of our work, we do not offer or imply any sort of guarantee or warranty. We are happy to offer advice on how to care for your vehicle following a detail, but cannot be held responsible for your actions, or any subsequent damage caused to the finish, directly or indirectly by yourself (eg. taking your vehicle through a car wash).
INSURANCE
As you would expect, we are fully insured for all aspects of our work, and are proud to work with CoverSure to achieve this. Our policy covers everything from theft or damage to our public liability.
LOCATION
Unit 10, Slough Business Centre, Bristol Way, Slough SL1 3TD
